FAQ
Quick answers about orders, shipping, returns and payments. For anything else, contact us or talk to our personal shoppers.
Orders
How do I place an order?
Choose your size, add the item to your bag and complete the checkout. Shortly after, you will receive an order confirmation by email; a shipping confirmation follows when your order is shipped.
What if an item I ordered is not available?
If an item is no longer available for any reason, we will let you know immediately: you can place a new order or ask for a full refund.
Can I send my order to a different address?
Yes. At checkout you can enter a delivery address different from your billing address, for example to send a gift or to have your order delivered to your office.
Will colours look exactly as on screen?
We show colours and fabrics as accurately as possible, but they may vary slightly with your screen settings. Many of our products are handmade, so there may be slight differences in size, texture and shade.
Products and sizes
Are your products authentic?
Yes. IsuiT works directly with every designer house in its catalogue, guaranteeing 100% authentic Made in Italy products.
How do I find my size?
Every product page has a size guide with the measurements for that item; you will find all our tables on the Size guide page. Not sure? Our personal shoppers will help you choose the right fit.
Do you ship with boxes and hangers?
Garments are shipped without boxes or hangers. If you would like them, contact us before checkout: additional charges may apply.
Shipping
Where do you ship?
We ship worldwide with FedEx, DHL or UPS.
How much does shipping cost and how long does it take?
Shipping is free worldwide on orders over €400. Below €400, it costs from €45 to €105 depending on the destination. Delivery typically takes 3 to 5 business days from dispatch.
How can I track my order?
You will receive a tracking link by email as soon as your parcel is shipped.
What if I am not home for the delivery?
You can arrange a new delivery date with our customer care or directly with the courier.
Do I have to pay duties and taxes?
For orders shipped outside the European Union, duties and import taxes are calculated and collected at checkout, so you see the full cost upfront with no surprises at delivery. Details on our Shipping and returns page.
Returns and refunds
Can I return an item?
Yes, within 14 days of delivery, for a full refund or exchange. Items must be unworn and unaltered, with all original packaging, labels and accessories. Return shipping is at your expense.
How do I start a return?
Fill out our Withdrawal form or email info@isuit.it with your order number and the items you wish to return. We will reply with the instructions.
What if my item is defective or wrong?
Let us know within 14 days of delivery at info@isuit.it: we will arrange the return at no cost and send a replacement or a full refund, including the original shipping costs.
When will I receive my refund?
Within 5 to 7 business days of receiving and checking your return, on the original payment method.
Payments
Which payment methods do you accept?
Cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, Shop Pay, PayPal, Klarna, Bancontact, Revolut Pay, Alipay, WeChat Pay and Bitcoin (BTC). The methods available to you depend on your country and currency: see Payments.
Customer care
How can I contact you?
Write to info@isuit.it, message us on WhatsApp or use the form on our Contact page. Our opening hours are from 8.30 am to 5 pm, Italian time.